Welcome to Simplified Moving Solutions (“SMS,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our websites and services, including https://simplifiedmovingsolutions.com/ (collectively, the “Services”).

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1) Who we are and scope

Simplified Moving Solutions operates an online platform that connects people planning a move with vetted moving companies. This Policy applies to personal information we collect online (our website, forms, emails, and cookies) and offline (customer support).

This Policy does not cover third-party websites or services linked from our site (including movers’ own websites). Their privacy practices are governed by their own policies.

2) Personal information we collect

We collect information in three main ways.

a) Information you provide

• Contact details (name, email, phone).
• Move details (origin/destination, dates, home size, inventory notes, special items).
• Account and communication preferences.
• Messages and attachments you send to us or to movers through our platform.
• Reviews, survey responses, or other content you submit.

b) Information collected automatically

• Device and usage data (IP address, browser type, operating system, language, referring/exit pages, clickstream, pages viewed, time on page).
• Cookies and similar technologies (pixels, tags, SDKs, device IDs). See Cookies & Ads below.
• Approximate location based on IP (city/region level).

c) Information from third parties

• Analytics and advertising partners (aggregated stats, audience insights).
• Identity or fraud-prevention partners (verification signals).
• Business partners/affiliates (if you arrive from a partner link or promotion).

We do not intentionally collect sensitive personal information (e.g., government IDs, precise geolocation, health, or biometric data) and ask that you do not provide it.

3) How we use personal information

We use your information to:

• Operate and improve the Services.
• Match you with relevant moving companies and facilitate quotes.
• Send transactional messages (quote requests, status updates, reminders).
• Provide customer support and respond to inquiries.
• Personalize content, measure performance, and perform analytics.
• Show or measure advertising and marketing communications (where permitted).
• Prevent fraud, secure the Services, and comply with law.
• Enforce our terms and other agreements.

Legal bases (EEA/UK users): performance of a contract (providing quotes), legitimate interests (improving and securing our Services), consent (where required for cookies/marketing), and legal obligations.

4) How we share information

We may share personal information with:

• Moving companies (lead sharing). If you request quotes or indicate interest in specific movers, we may share your contact details and move information with selected moving companies so they can provide estimates and contact you. See Your Choices and State privacy rights to control this.
• Service providers. Vendors that help us operate the Services (hosting, analytics, communications, customer support, security, payment/anti-fraud, CRMs, cloud storage).
• Advertising/analytics partners. To measure and improve our marketing and to show relevant ads (see Cookies & Ads).
• Affiliates & business transfers. Within our corporate family, or as part of a merger, financing, or sale of assets.
• Legal and safety. To comply with applicable law or respond to lawful requests; to protect rights, safety, and property of SMS, our users, or the public.

“Sale” or “Share” of personal information (CPRA): Our lead-sharing with movers and our use of certain advertising/analytics cookies may be considered a “sale” or “share” of personal information under some U.S. state laws. You can opt out—see Do Not Sell or Share My Personal Information.

5) Cookies, analytics and ads

We use cookies and similar technologies to:

• Remember your preferences and keep you signed in.
• Understand how visitors use the site and improve performance.
• Personalize content and measure marketing campaigns.
• Show relevant ads (including cross-site or interest-based advertising).

You can manage cookies via our cookie banner (where available) and your browser settings. Blocking some cookies may impact site functionality.

Global Privacy Control (GPC). Where legally required, we honor browser-level opt-out signals such as GPC to the extent they apply to our Services.

6) Your choices

• Quote requests / lead sharing. If you request quotes, we will share your info with selected movers so they can reach you by phone, email, or SMS about your move. You can opt out of further leads at any time by contacting us (see Contact Us) or using the Do Not Sell or Share options.
• Marketing communications. You can unsubscribe from marketing emails using in-email links or by contacting us.
• Cookies & ads. Use our cookie banner and your browser/device settings to limit cookies or reset ad identifiers.
• Do Not Track. We do not currently respond to DNT signals, but see GPC above.

TCPA/consent to calls and texts (U.S.). By providing your phone number and requesting quotes, you agree that SMS and/or the selected movers may contact you via autodialed, prerecorded, or SMS messages regarding your move. Consent is not a condition of purchase. Message and data rates may apply. You can opt out at any time (e.g., reply STOP to SMS).

7) Data retention

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Retention periods vary by data category and context (e.g., lead records, consent logs, and security logs may be kept longer).

8) Security

We implement administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

9) International data transfers

If you are located outside the country where our servers or providers are based, your information may be processed in countries that may have different data-protection laws. Where required (e.g., EEA/UK), we rely on appropriate safeguards such as Standard Contractual Clauses.

10) Children’s privacy

Our Services are not directed to children under 13 (or the age of digital consent in your country). We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us and we will delete it.

11) Your privacy rights

California, Colorado, Connecticut, Utah, Virginia (and similar U.S. state laws)

Depending on your state, you may have the right to:

• Know/access the categories and specific pieces of personal information we collected about you.
• Delete personal information (subject to legal exceptions).
• Correct inaccurate personal information.
• Opt out of sale or sharing of personal information and targeted advertising.
• Limit use/disclosure of sensitive personal information (which we do not intentionally collect).
• Appeal a rights request decision (where applicable).

Do Not Sell or Share My Personal Information. You can exercise this right by using the link in our footer or contacting us (see Contact Us). We also process GPC signals where required.

Verification & authorized agents. We may need to verify your identity (e.g., email or phone confirmation) and, for agents, require proof of authorization.

12) Additional disclosures

Categories collected (last 12 months)

• Identifiers: name, email, phone, IP address, device identifiers.
• Commercial information: requested services, interactions with movers, bookings (if applicable).
• Internet/network activity: usage data, cookies, analytics.
• Inferences: preferences or audience segments (for ads/analytics).

Categories disclosed (last 12 months)

• To service providers (all categories above as needed).
• To movers (contact details and move details you submit for quotes).
• To advertising/analytics partners (online identifiers/usage data).
• We do engage in activities that may be considered a “sale” or “share” under certain laws (see Do Not Sell or Share).

We do not knowingly sell/share personal information of individuals under 16.

Nevada residents

If you are a Nevada resident, you may submit a request to opt out of the sale of your covered information—see Contact Us.

13) Changes to this Policy

We may update this Policy from time to time. The “Last updated” date shows when changes were made. Material changes will be communicated as required by law (e.g., via notice on the site or email).

14) Contact us

Questions or requests about this Policy or your personal information can be sent to:

Simplified Moving Solutions
Email: info@simplifiedmovingsolutions.com
Postal mail (if applicable): Please contact us by email to request our current mailing address for privacy inquiries.

To exercise rights (access, deletion, correction, appeal, or Do Not Sell or Share), email us or use the footer link on our website. Please include your name, the email/phone you used with us, your state/country, and the right you wish to exercise.

15) Do Not Sell or Share My Personal Information (CPRA)

If you are a California resident (or where similar laws apply), you can opt out of the sale or sharing of your personal information—including lead sharing with movers for marketing/quotes and cross-context behavioral advertising—by using the “Do Not Sell or Share My Personal Information” link in our website footer or contacting info@simplifiedmovingsolutions.com. We will also honor applicable GPC signals.